Limited time! Free gifts! Click here!

FAQ

About Shipping

IMPORTANT: We can only deliver to customers within countries who have a dedicated mailing address that can accept parcels.

 

-What countries does Catstore ship to?

  • We offer WORLDWIDE SHIPPING for majority of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Canada, and more!

-How long will shipping take?

  • After an order has been placed, we will ship your item within 3-5 days.
  • Below are the expected delivery time but please note delivery time for some items may take longer than the estimated time due to the high demand of some of our products.
  • Please allow 2-4 weeks for your order to arrive within USA it may take up to 40 days for orders outside the US since we ship some of our products directly from overseas manufacturing warehouse.

- I ordered 2+ items, but only received one... where's my order?

  • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. Don't worry if you don't receive all of your items at once…they are on the way! 

-will I have a tracking number?

  • Of course! Some orders will ship in multiple boxes and each box will have its own unique tracking number.

-How do I check the status of my order?

-Why have I not received any order confirmation details?
  • Most times, this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order conformation and a shipping notice.If you believe you may have entered your email incorrectly please contact us and we will fix it for you.

-Can I change my shipping address after I place my order?

  • For address changes after your order has been placed, please notify us immediately to process your change and our team will do our best to accommodate you. We cannot guarantee that the address will be updated  prior to your item is shipping .

-Are the "FREE" items really free?

  • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00

 

 

 

About Payment and Pricing

-What payment methods does Catstore accept?

  • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

 

-HOW SECURE IS MY PERSONAL INFORMATION?

  • Catstore.pet adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

 

 

About Changing Orders, Refunds & Returns

-CAN I CANCEL MY ORDER?

  • If you wish to cancel an order, you must do so within 24 hours.To cancel an order, please contact Customer Service at support@catstore.pet or click here CONTACT US.One of our representatives will be happy to assist with the cancellation and the refund.Refunds will be credited back to the original payment method that was used at the time of purchase. It typically takes 2-3 business days for the funds to process back into your account. If your order has already started the production process or already been shipped, you must follow our Returns and Exchange policy in order to receive a refund.

-CAN I EXCHANGE MY PRODUCT?

  • We do accept exchanges within 30 days of your receipt of the product. We only ask that these items are not worn or washed and will be in the original package or box. Items that have been worn or washed cannot be accepted. To make an exchange, please contact us at support@catstore.pet and we will be happy to assist you!

-HOW DO I RETURN MY PRODUCT?

  • Your item cannot be worn or washed and will be in the original package or box.To make a return, please contact us at support@catstore.pet and we will be happy to assist you!